
Yara
I had an urgent payment to make, and this app completely let me down. It kept loading endlessly, causing unnecessary stress and delay. My internet connection was perfectly fine — I even checked the speed to confirm. Clearly, the issue was with the app itself. It's extremely frustrating that it failed to work when I needed it the most. Very disappointing experience.
19 people found this review helpful
Dear Sir, we sincerely apologize for the inconvenience. This is not the experience we want for our valued customers and the issue has now already been resolved. If the issue still persists, kindly raise it through the support tab so we can verify and assist you promptly. Gratefully - eSewa Team!

Sachin Rai
Esewa used to be a really good and trusted app before but now it’s full of problems. Transactions don’t go smoothly anymore and every time I try to make a payment some kind of error pops up. I even registered my problem with Esewa customer care but nothing ever gets fixed even after months. Honestly I’ve lost my trust in Esewa and I even feel scared to buy anything online now thinking the payment might fail or get stuck.
37 people found this review helpful
eSewa Limited
13 October 2025
Dear Sir, we apologize for the inconvenience caused and this is not the type of customer experience we want you to have. Kindly let us know about the issues through the support tab in detail and we will look into it and assist you promptly. Thank you!

Seshipu Lama
I’m extremely disappointed with eSewa. Transactions keep getting stuck in “pending” again and again, even when my account is verified and balance is sufficient. This has been happening for weeks, and each time it wastes hours while I wait for the money to clear. Customer support responses are slow and generic, offering no real solution. For a service that advertises instant digital payments, this level of unreliability is unacceptable.
255 people found this review helpful
eSewa Limited
18 September 2025
Dear Sir, we apologize for the inconvenience caused. Sometimes the transaction goes on pending due to connection issues, and it may take 24-48 hours for verification. Also, we truly appreciate you for sharing your experience, and we are continuously working to improve and provide a better user experience. Gratefully - eSewa Team.