Netspend Skylight ONE

On multiple multiple tries I tried to change my password but it keeps on telling me to put in my current password, I wouldn't be changing my password if I could remember my old one. I feel like that is so stupid and you guys should really take that out and just put in the security question that we all have for our cards. It is a waste of energy when I don't remember my password and it keeps on telling me to put in my previous password WHEN I DON'T KNOW WHAT IT IS that's why it's being changed 😐